This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. You will have access to all courses to learn new skills or refresh your existing skills.
Session 1: Course Overview
Session 2: Defining Your Role
Session 3: How Facilitators Work
Session 4: Establishing Ground Rules
Session 5: Content and Process
Session 6: Types of Thinking
Session 7: Handling Controversial Issues
Session 8: Communication Skills
Session 11: Providing Effective Feedback
Session 12: Managing Divergent Perspectives
Session 13: The Language of Facilitation
Session 14: Building Agendas
Session 15: Dealing with Difficult Dynamics
Session 16: Building Sustainable Agreements
Session 17: Stages of Team Development
Session 18: Analysis Tools
A Personal Action Plan
Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.
Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student.
Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.
People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.
Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.
Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.
The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis.
For businesses we offer many different pricing options. Please use the pricing calculator on our membership page for exact pricing information.
For businesses that need more than 50 seats for their needs please contact us at email@example.com and we can talk about what we can offer.
All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.
No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.
No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be monthly or yearly.
Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew.
We will also send you a message before we process any renew payments.
Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
After you have completed your payment, you will be able to login with the credentials you created at signup. We also send a confirmation email with this info.
You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.
You can also log in by using the log in button top right of website.
The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.
Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.
All students who complete a course receive a certificate of completion.
You will also receive a transcript of course units and courses completed within Skill Builder Pro.
What other students have said about us
To Perfect for individuals and businesses to boost their skills