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Facilitation Skills Online Course

This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. You will have access to all courses to learn new skills or refresh your existing skills.

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3 – 6 Hours
For Everyone
For All Skill Levels
7 day money back guarantee.
  • Description
  • Units of Study
  • FAQs

Learn Everything You Need To Know About Facilitation Skills

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time. There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators. Learning outcomes:
  • Identify the competencies linked to effective small group facilitation.
  • Understand the difference between content and process.
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive.
Online Access: Study the course online with an internet connection, by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Your Role

  • Facilitation, Training, and Chairing
  • Making Connections
  • Facilitation
  • Training
  • Chairing Meetings

 Session 3: How Facilitators Work

  • Key Skills
  • Roles of a Facilitator
  • Facilitation at a Glance

 Session 4: Establishing Ground Rules

  • Getting Started with Ground Rules
  • The Importance of Buy-In
  • Parking Lots
  • Planning Transitions

 Session 5: Content and Process

  • Defining Content and Process

 Session 6: Types of Thinking

  • Divergent Thinking and Convergent Thinking
  • Divergent Thinking
  • Convergent Thinking
  • Grey Matters

 Session 7: Handling Controversial Issues

  • Handling Controversial Issues
  • No Need for Black and White Thinking
  • Degrees of Support

 Session 8: Communication Skills

  • Getting Started
  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Useful Questions
  • Making Connections
  • Probing
  • Non-Verbal Messages
  •  Session 9: Listening For Common Ground
  • A Common Goal
  •  Session 10: Common Facilitation Techniques
  • Top Techniques
  • Making Connections

 Session 11: Providing Effective Feedback

  • Giving Feedback
  • Principles of Good Feedback
  • Feedback Formats
  • The Feedback Process
  • Facilitators and Feedback Language
  • Tips for Receiving Feedback

 Session 12: Managing Divergent Perspectives

  • Sequencing
  • Case Study

 Session 13: The Language of Facilitation

  • Applying the Language
  • Paraphrasing to Clarify
  • Stepping in on Troublesome Behavior
  • Perception Reading

 Session 14: Building Agendas

  • Getting Started

 Session 15: Dealing with Difficult Dynamics

  • Mix and Match
  • Big Talkers
  • The Kidder
  • Exhausted and Droopy
  • Not Into It!
  • Poor Follow-Through on Assignments
  • Failure of Participants to Arrive/Return on Time
  • Whisperers
  • 12 Easy Ways to Intervene

 Session 16: Building Sustainable Agreements

  • Building Sustainable Agreements
  • Speak From Your Own Perspective
  • Specify the Desired Outcomes
  • Use the WWWWWH
  • Solicit Facts and Opinions
  • Review Starting Positions
  • Search for Unrepresented Perspectives
  • Raise Difficult Issues

 Session 17: Stages of Team Development

  • The Five Stages
  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
  • Stage Five: Adjourning
  • Making Connections

 Session 18: Analysis Tools

  • SWOT Analysis
  • SWOT Analysis Example
  • Force Field Analysis
  • Force Field Analysis Example

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

  • Certificates and Course Transcripts
  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please use the pricing calculator on our membership page for exact pricing information. 

For businesses that need more than 50 seats for their needs please contact us at info@skillbuilderpro.com and we can talk about what we can offer. 

All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.

No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.

No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be monthly or yearly.

Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew. 

We will also send you a message before we process any renew payments.

Joining Skill Builder Pro course couldn’t be easier! Just head on over to our membership page and select the best option that suits your needs. If you have any questions, please contact us from the various methods listed on our contact page.

Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

After you have completed your payment, you will  be able to login with the credentials you created at signup. We also send a confirmation email with this info.

You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.

You can also log in by using the log in button top right of website.

The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.

Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.

All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

 

Course Features

  • Only 3 to 6 hours of study is required
  • Delivered 100% on-line 24/7
  • Study from home or at work, at your own pace, in your own time
  • Certificate of Completion

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What other students have said about us

Vesna Kitanovska
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I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
Debra Goodlander
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I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
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The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
Alicia L
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I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
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