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Telemarketing Online Course

This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. You will have access to all courses to learn new skills or refresh your existing skills.

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$499 Save $300 (60%)​

7-Day Money Back Refund Guarantee. If you are a business and need multiple seats Click here
3 – 6 Hours
For Everyone
For All Skill Levels
7 day money back guarantee.
  • Description
  • Units of Study
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Jumpstart A Career In Telemarketing

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

Learning Outcomes:

  • Build trust and respect with customers and colleagues
  • Warm up your sales approach to improve success with cold calling
  • Identify ways to make a positive impression
  • Identify negotiation strategies that will make you a stronger seller
  • Create a script to maximize your efficiency on the phone
  • Learn what to say and what to ask to create interest, handle objections, and close the sale
Online Access: Study the course online with an internet connection, by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

Module 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Making Sales Calls
  • Pre-Assignment: Overcoming Obstacles
  • Pre-Assignment: Features, Advantages, And Benefits
  • Pre-Course Assessment

Module 2: Pre-Assignment Review

  • Your Pre-Assignment Answers
  • Self-Improvement

Module 3: Verbal Communication

  • Being Yourself And Sounding Your Best
  • The Masterpiece Of Voice
  • The Four E’s
  • A Service Image: What Do Your Customers Hear?
  • A Service Image: What Do You Want Your Customers To Hear?
  • The Good, The Bad, And The Not-To-Mention
  • The Good, The Bad, And The Not-To-Mention – Our Examples
  • Becoming A Customer Service Superstar

Module 4: To Serve And Delight

  • What You Say And What It Means
  • Your Interpretation
  • Planning The Ideal Answer
  • Try Out These Phrases

Module 5: Exceptional Things About Telephone Sales

  • Keeping A Positive Outlook
  • Give Yourself Time To Learn
  • Rapport Building
  • Guidelines For Remembering Names

Module 6: Building Trust

  • Building Trust
  • Defining Trust And Respect

Module 7: It’s More Than Just A Phase

  • Phases Of Negotiation
  • Phases Of Negotiation: Preparation
  • Phases Of Negotiation: Exchanging Information
  • Phases Of Negotiation: Bargaining
  • Phases Of Negotiation: Commitment And Closing
  • Exploring The Phases – Preparation Phase
  • Exploring The Phases – Exchanging Information
  • Exploring The Phases – Bargaining
  • Exploring The Phases – Commitment And Closing
  • Types Of Negotiation
  • Types Of Negotiation: Integrative/Distributive
  • Types Of Negotiation: Inductive/Deductive/Mixed
  • Types Of Negotiation: Soft/Hard/Principled
  • Types Of Negotiation: Alternative Dispute Resolution
  • Types Of Negotiation: Non-Negotiable Positions And Options
  • Other Negotiation Tips
  • Defining The Negotiation Types
  • Negotiation Experience

Module 8: Communication Essentials

  • Active Listening Skills
  • Active Listening
  • Listening At Work
  • Zero In On The Matter At Hand
  • The Mission – To Listen
  • Plotting Your Score
  • Ten Ingredients For Good Communication
  • Ingredient 1: Your Greeting
  • Ingredient 2: Vocabulary
  • Ingredient 3: Choice Of Words
  • Ingredient 4: Stop Speaking
  • Ingredient 5: Control Your Enthusiasm
  • Ingredient 6: Think Then Speak
  • Ingredient 7: Who Are You Speaking To?
  • Ingredient 8: Act On Your Words
  • Ingredient 9: Ask To Understand
  • Ingredient 10: Paraphrase
  • Using The Ingredients
  • Asking Good Questions
  • Closed Questions
  • Open Questions
  • Probing
  • Probing Question Techniques

Module 9: Developing Your Script

  • The Basic Script
  • Speaking With Customers
  • Warm Up The Cold Call
  • Basic Script – Part 1: The Attention Statement
  • Basic Script – Part 2: The Identification Statement
  • Basic Script – Part 3: A People-Response-In-Kind Attitude
  • Basic Script – Part 4: The Reason-For-This-Call Statement
  • Basic Script – Part 5: A Request For An Appointment
  • Basic Script – Part 6: Your Response To Objections
  • Basic Script Summary
  • Sample Script
  • Making The Script Yours
  • Notes On Using The Script
  • Customizing The Basic Script: Referral Script
  • Customizing The Basic Script: Rarely/Never See The Potential Client
  • Polishing The Script
  • My Script

Module 10: Pre-Call Planning

  • Pre-Call Planning

Module 11: Phone Tag And Call Backs

  • Call Tracking Plans
  • Voice Mail Option 1: The Referral
  • Voice Mail Option 2: The Third-Party Message
  • Voice Mail Option 3: The Warm Cold Caller
  • Voice Mail Option 4: The Straight-Ahead Pitch
  • Voice Mail Tips

Module 12: Following Up

  • Missed Opportunities?
  • Creating A Template

Module 13: Closing The Sale

  • Asking For The Sale
  • Clearing Away Objections
  • Closing The Sale
  • Example Closing Strategies
  • Using Closing Techniques
  • Persistence Pays Off
  • Thank You Notes

Session 14: A Personal Action Plan

  • Starting Point
  • Where I Want To Go
  • How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

  • Certificates and Course Transcripts
  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please contact us at support@skillbuilderpro.com if you require more than one membership. 

All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.

No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.

No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be six months or yearly.

Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew. 

We will also send you a message before we process any renew payments.

Joining Skill Builder Pro course couldn’t be easier! Just head on over to our membership page and select the best option that suits your needs. If you have any questions, please contact us from the various methods listed on our contact page.

Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

After you have completed your payment, you will be able to login with the credentials you created at signup. We also send a confirmation email with this info.

You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.

You can also log in by using the log in button top right of website.

The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.

Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.

All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

Skill Builder Pro is a job skill, soft skills, and personal development training platform with over 300 online courses. The courses are accessed online via the internet, and users provided with a login.

The course categories include, business skills, human resources, marketing, personal development, sales, management, workplace compliance and Microsoft.

Upon purchase you will have access to all the courses in Skill Builder Pro for a period of six months and is renewable.

Some of the companies we work with include Stack Social, CNN, Entrepreneur, Mashable, and many more.

We provide a 7-day money-back refund guarantee. Please send an email to support@skillbuilderpro.com to submit this request.

There are no entry requirements to take any of these courses. Everyone is encouraged to take these courses.

You do not require a High School Diploma; these courses are open to anyone who would like to study these topics.

These courses are only provided in English.

All the courses are based online and accessed through the Skill Builder Pro online platform via the internet.

Once you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive a username and password to log into the skill builder Pro Platform. If you have the internet and own a reliable computer or device, you will be able to log in and study the courses. Please remember to check your junk folder if you do not receive the email.

You can start immediately after finalizing the purchase of Skill builder Pro, using the username and password provided with your welcome email. Head here to signup https://skillbuilderpro.com/membership/

You do not need to be an expert, but you should be able to use a keyboard, the internet, and have basic skills with Microsoft.

You will have six months access Skill Builder Pro platform (or longer if you have purchased longer), there are no time limits, and you can take as long as you require to complete each course. Access is renewed at the end of six months.

All 300 job skill, soft skills, and personal development courses included, additionally, new courses added monthly, the online materials include content, diagrams, interactive instructions, and quizzes, plus you will receive a certificate upon completion.

You will receive a Certificate of Completion, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Plus, you can include it in your resume/CV, professional social media profiles, and job applications.

Taking the initiative and completing these courses shows potential employers you are willing to learn new skills to ensure that you have the necessary skills to achieve your tasks.

The Certificates are valid for life and do not need renewing. 

You can complete as many courses as you like.

We accept payments via PayPal, Credit Card, and Bank Transfer. Contact us at support@skillbuilderpro.com, to pay via bank transfer or PayPal.

If you are a business and wish to purchase for multiple people, please contact us at support@skillbuilderpro.com.

Yes, you can request for an invoice via email at support@skillbuilderpro.com

You can purchase this course as a gift, send an email to support@skillbuilderpro.com, with the details and we can accommodate this.

You can contact our support team at any time through live chat on our website, or email at support@skillbuilderpro.com.

 

Course Features

  • Only 3 to 6 hours of study is required
  • Delivered 100% on-line 24/7
  • Study from home or at work, at your own pace, in your own time
  • Certificate of Completion

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Vesna Kitanovska
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I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
Debra Goodlander
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I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
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The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
Alicia L
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I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
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