Learn New and Refresh Existing Skills with Skill Builder Pro

Generic selectors
Exact matches only
Search in title
Search in content

Knowledge Management for Business Performance Online Course

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. Your membership includes access to all courses to learn new skills or refresh your existing skills.

Share on facebook
Share on linkedin
Share on twitter

$499 Save $300 (60%).
Your membership gives you access to all 300 of our courses for 6 months.

7-Day Money Back Refund Guarantee. If you are a business and need multiple seats Click here
3 – 6 Hours
For All Skill Levels
7 day money back guarantee.
  • Description
  • Units of Study
  • FAQs

Learn the Basics of Knowledge Management

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes. In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. Learning outcomes:
  • Be able to understand and explain the fundamental concepts of knowledge management
  • Be able to recognize the right ways to practice knowledge management while avoiding potentially time and money consuming practices
  • Be familiar with the knowledge management life cycle
  • Be able to recognize the new knowledge management paradigm
  • Be able to recognize the different knowledge management models
  • Appreciate as is required to build a knowledge management rationale for your organization or business
  • Understand how to modify and adapt knowledge management definitions where required
  • Be able to recognize the steps required to implement knowledge management within your organization
  • Identify tips for successful implementation
  • Appreciate the advanced themes and subjects in knowledge management
Online Access: Study the course online with an internet connection, by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Making Connections

 Session 2: Definitions

  • Defining Knowledge
  • Tacit Versus Explicit Knowledge
  • Communicating Explicit and Tacit Knowledge
  • Defining Knowledge Management
  • Case Studies
  • Summary
  • Lessons Learned
  • History of Knowledge Management
  • Karl-Erik Svelby
  • Going Global

 Session 3: The Business Case for Knowledge Management

  • Reducing Costs and Growing Sales with Knowledge Management
  • How Knowledge Management Can Help Reduce Costs
  • How Knowledge Management Can Help Grow Sales
  • Personal Work Performance and Bottom Line Benefits
  • Business Case Basics
  • What to Include in Your Business Case
  • Sample Knowledge Management Business Case
  • Cost of Recommended Program or Change
  • Executive Summary

 Session 4: The Knowledge Management Mix

  • People
  • Company Directory
  • Establish a Best Practice Database
  • Communities of Practice
  • Tips for Developing a Community of Practice within an Organization
  • Breaking Down the Model
  • Summary
  • Recognition within the Knowledge Management Mix
  • Technology
  • Process
  • Explicit Knowledge Processes
  • Using a Content Management System
  • Content Management System Considerations
  • Tacit Knowledge Processes

 Session 5: The Knowledge Management Framework

  • Introduction
  • Needs Analysis
  • How Do I Conduct A Needs Analysis?
  • Stage One: Define Your Research
  • Stage Two: Collect Data
  • Stage Three: Analyze Data
  • Stage Four: Present What You Have Found
  • Stage Five: Plan for the Future
  • Resource Identification
  • Steps for Resource Identification
  • Breaking Down the Phases
  • Process Analysis, Identification, and Construction
  • Process Checklist
  • Making Connections
  • Implementing New Processes
  • Accumulating, Sharing, and Storing Knowledge

 Session 6: IT and D’s Conundrum

  • Introduction
  • Questions
  •  Session 7: Knowledge Management Models
  • The KM Process Framework (Bukowitz and Williams)
  • Model Overview
  • Breaking Down the Model
  • Knowledge Management Matrix (Gamble and Blackwell)
  • Breaking Down the Model
  • Case Study
  • Process Model (Botha)
  • Breaking Down the Model
  • Case Study
  • Knowledge Spiral Model (Nonaka and Takeuchi)
  • Case Study
  • Summary of the Models Presented

 Session 8: The Knowledge Management Toolkit

  • Cross-Functional Teams
  • Making Connections
  • Case Study
  • Mentoring
  • Making Connections
  • Defining Mentorship
  • Organizational Culture: Making Connections
  • Making Connections
  • Zappos
  • Zappos Culture
  • Zappos Family Core Values
  • Summary
  • Making Connections
  • Grow Your Culture to Support Your Initiative
  • Tips for Crafting a Knowledge-Sharing Culture
  • IT Solutions
  • Summary
  • Which Technologies Would Be Best?
  • Questions

 Session 9: Implementing Knowledge Management Initiatives

  • Building Knowledge Networks
  • How to Build Knowledge Networks
  • Creating a Knowledge Management Body of Knowledge (KMBOK)
  • Making Connections
  • What Is a Body of Knowledge? What Is a KMBOK?
  • Steps to Create Your Organization’s KMBOK
  • Creating a Chief Knowledge Officer (CKO) Position
  • What Is a Chief Knowledge Officer?
  • What Is a Chief Knowledge Officer Responsible For?
  • Hire Internally or Externally?
  • Advertise for Your CKO
  • Creating a Post Mortem Plan
  • Benefits of Post Mortem
  • How to Conduct a Post Mortem
  • After the Post Mortem
  • Creating Measures
  • Creating Measures
  • Introduction
  • Plan to Measure
  • What to Measure
  • Ways to Measure
  • Start With a Pilot
  • Steps to Creating a Pilot Program
  • Benefits of a Pilot Program
  • Possible Benefits of a Pilot Program
  • Where Do I Put This?
  • Choosing a Location
  • Centralized Organizations
  • Decentralized Organizations
  • You Have A Place – Now What Do You Need?
  • Support Your Organization Through the Change
  • Tips for Organizational Change

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

  • Certificates and Course Transcripts
  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please contact us at support@skillbuilderpro.com if you require more than one membership. 

All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.

No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.

No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be six months or yearly.

Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew. 

We will also send you a message before we process any renew payments.

Joining Skill Builder Pro course couldn’t be easier! Just head on over to our membership page and select the best option that suits your needs. If you have any questions, please contact us from the various methods listed on our contact page.

Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

After you have completed your payment, you will be able to login with the credentials you created at signup. We also send a confirmation email with this info.

You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.

You can also log in by using the log in button top right of website.

The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.

Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.

All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

Skill Builder Pro is a job skill, soft skills, and personal development training platform with over 300 online courses. The courses are accessed online via the internet, and users provided with a login.

The course categories include, business skills, human resources, marketing, personal development, sales, management, workplace compliance and Microsoft.

Upon purchase you will have access to all the courses in Skill Builder Pro for a period of six months and is renewable.

Some of the companies we work with include Stack Social, CNN, Entrepreneur, Mashable, and many more.

We provide a 7-day money-back refund guarantee. Please send an email to support@skillbuilderpro.com to submit this request.

There are no entry requirements to take any of these courses. Everyone is encouraged to take these courses.

You do not require a High School Diploma; these courses are open to anyone who would like to study these topics.

These courses are only provided in English.

All the courses are based online and accessed through the Skill Builder Pro online platform via the internet.

Once you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive a username and password to log into the skill builder Pro Platform. If you have the internet and own a reliable computer or device, you will be able to log in and study the courses. Please remember to check your junk folder if you do not receive the email.

You can start immediately after finalizing the purchase of Skill builder Pro, using the username and password provided with your welcome email. Head here to signup https://skillbuilderpro.com/membership/

You do not need to be an expert, but you should be able to use a keyboard, the internet, and have basic skills with Microsoft.

You will have six months access Skill Builder Pro platform (or longer if you have purchased longer), there are no time limits, and you can take as long as you require to complete each course. Access is renewed at the end of six months.

All 300 job skill, soft skills, and personal development courses included, additionally, new courses added monthly, the online materials include content, diagrams, interactive instructions, and quizzes, plus you will receive a certificate upon completion.

You will receive a Certificate of Completion, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Plus, you can include it in your resume/CV, professional social media profiles, and job applications.

Taking the initiative and completing these courses shows potential employers you are willing to learn new skills to ensure that you have the necessary skills to achieve your tasks.

The Certificates are valid for life and do not need renewing. 

You can complete as many courses as you like.

We accept payments via PayPal, Credit Card, and Bank Transfer. Contact us at support@skillbuilderpro.com, to pay via bank transfer or PayPal.

If you are a business and wish to purchase for multiple people, please contact us at support@skillbuilderpro.com.

Yes, you can request for an invoice via email at support@skillbuilderpro.com

You can purchase this course as a gift, send an email to support@skillbuilderpro.com, with the details and we can accommodate this.

You can contact our support team at any time through live chat on our website, or email at support@skillbuilderpro.com.


Course Features

Need Help?


What other students have said about us

Vesna Kitanovska
Read More
I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
Debra Goodlander
Read More
I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
Read More
The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
Alicia L
Read More
I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
0 +
different courses
Hours of Classes
0 +
Happy Clients

Learn New Skills and Refresh Existing Skills with Skill Builder Pro

7-Day Money Back Refund Guarantee

To Perfect for individuals and businesses to boost their skills

Need More Info?

Please reach out if you need more info from us.

Log into Skill Builder Pro

Sign in to enjoy all our courses or

Need multiple users?

Please let us know what you are looking for.


Huge May Sale – Now Only $199, Save 60%