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Business Leadership: Becoming Management Material Online Course

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. Your membership includes access to all courses to learn new skills or refresh your existing skills.

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$499 Save $300 (60%).
Your membership gives you access to all 300 of our courses for 6 months.

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3 – 6 Hours
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Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered. Learning outcomes:
  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
Online Access: Study the course online with an internet connection, by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini’s Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get Ther

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

  • Certificates and Course Transcripts
  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please contact us at support@skillbuilderpro.com if you require more than one membership. 

All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.

No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.

No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be six months or yearly.

Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew. 

We will also send you a message before we process any renew payments.

Joining Skill Builder Pro course couldn’t be easier! Just head on over to our membership page and select the best option that suits your needs. If you have any questions, please contact us from the various methods listed on our contact page.

Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

After you have completed your payment, you will be able to login with the credentials you created at signup. We also send a confirmation email with this info.

You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.

You can also log in by using the log in button top right of website.

The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.

Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.

All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

Skill Builder Pro is a job skill, soft skills, and personal development training platform with over 300 online courses. The courses are accessed online via the internet, and users provided with a login.

The course categories include, business skills, human resources, marketing, personal development, sales, management, workplace compliance and Microsoft.

Upon purchase you will have access to all the courses in Skill Builder Pro for a period of six months and is renewable.

Some of the companies we work with include Stack Social, CNN, Entrepreneur, Mashable, and many more.

We provide a 7-day money-back refund guarantee. Please send an email to support@skillbuilderpro.com to submit this request.

There are no entry requirements to take any of these courses. Everyone is encouraged to take these courses.

You do not require a High School Diploma; these courses are open to anyone who would like to study these topics.

These courses are only provided in English.

All the courses are based online and accessed through the Skill Builder Pro online platform via the internet.

Once you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive a username and password to log into the skill builder Pro Platform. If you have the internet and own a reliable computer or device, you will be able to log in and study the courses. Please remember to check your junk folder if you do not receive the email.

You can start immediately after finalizing the purchase of Skill builder Pro, using the username and password provided with your welcome email. Head here to signup https://skillbuilderpro.com/membership/

You do not need to be an expert, but you should be able to use a keyboard, the internet, and have basic skills with Microsoft.

You will have six months access Skill Builder Pro platform (or longer if you have purchased longer), there are no time limits, and you can take as long as you require to complete each course. Access is renewed at the end of six months.

All 300 job skill, soft skills, and personal development courses included, additionally, new courses added monthly, the online materials include content, diagrams, interactive instructions, and quizzes, plus you will receive a certificate upon completion.

You will receive a Certificate of Completion, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Plus, you can include it in your resume/CV, professional social media profiles, and job applications.

Taking the initiative and completing these courses shows potential employers you are willing to learn new skills to ensure that you have the necessary skills to achieve your tasks.

The Certificates are valid for life and do not need renewing. 

You can complete as many courses as you like.

We accept payments via PayPal, Credit Card, and Bank Transfer. Contact us at support@skillbuilderpro.com, to pay via bank transfer or PayPal.

If you are a business and wish to purchase for multiple people, please contact us at support@skillbuilderpro.com.

Yes, you can request for an invoice via email at support@skillbuilderpro.com

You can purchase this course as a gift, send an email to support@skillbuilderpro.com, with the details and we can accommodate this.

You can contact our support team at any time through live chat on our website, or email at support@skillbuilderpro.com.


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Vesna Kitanovska
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I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
Debra Goodlander
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I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
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The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
Alicia L
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I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
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