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Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. Your membership includes access to all courses to learn new skills or refresh your existing skills.

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Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started. In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

Learning outcomes:

  • Describe what workplace violence is.
  • Identify some warning signs of violence.
  • Apply the cycle of anger.
  • Understand Albert Bandura’s behavior wheel and how it applies to anger.
  • Develop a seven-step process for managing your anger and others’ anger.
  • Apply better communication and problem solving skills, which will reduce frustration and anger.
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes.
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level.
Online Access: Study the course online with an internet connection, by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

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  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please contact us at support@skillbuilderpro.com if you require more than one membership. 

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All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

Skill Builder Pro is a job skill, soft skills, and personal development training platform with over 300 online courses. The courses are accessed online via the internet, and users provided with a login.

The course categories include, business skills, human resources, marketing, personal development, sales, management, workplace compliance and Microsoft.

Upon purchase you will have access to all the courses in Skill Builder Pro for a period of six months and is renewable.

Some of the companies we work with include Stack Social, CNN, Entrepreneur, Mashable, and many more.

We provide a 7-day money-back refund guarantee. Please send an email to support@skillbuilderpro.com to submit this request.

There are no entry requirements to take any of these courses. Everyone is encouraged to take these courses.

You do not require a High School Diploma; these courses are open to anyone who would like to study these topics.

These courses are only provided in English.

All the courses are based online and accessed through the Skill Builder Pro online platform via the internet.

Once you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive a username and password to log into the skill builder Pro Platform. If you have the internet and own a reliable computer or device, you will be able to log in and study the courses. Please remember to check your junk folder if you do not receive the email.

You can start immediately after finalizing the purchase of Skill builder Pro, using the username and password provided with your welcome email. Head here to signup https://skillbuilderpro.com/membership/

You do not need to be an expert, but you should be able to use a keyboard, the internet, and have basic skills with Microsoft.

You will have six months access Skill Builder Pro platform (or longer if you have purchased longer), there are no time limits, and you can take as long as you require to complete each course. Access is renewed at the end of six months.

All 300 job skill, soft skills, and personal development courses included, additionally, new courses added monthly, the online materials include content, diagrams, interactive instructions, and quizzes, plus you will receive a certificate upon completion.

You will receive a Certificate of Completion, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Plus, you can include it in your resume/CV, professional social media profiles, and job applications.

Taking the initiative and completing these courses shows potential employers you are willing to learn new skills to ensure that you have the necessary skills to achieve your tasks.

The Certificates are valid for life and do not need renewing. 

You can complete as many courses as you like.

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If you are a business and wish to purchase for multiple people, please contact us at support@skillbuilderpro.com.

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You can purchase this course as a gift, send an email to support@skillbuilderpro.com, with the details and we can accommodate this.

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