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E-Commerce Management Course

E-commerce has been a part of the world’s financial landscape since the mid-1990s. Learn the skills here to manage your e-commerce business to success.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. Your membership includes access to all courses to learn new skills or refresh your existing skills.

Your membership gives you access to all 300+ of our courses for 12 months.

7-Day Money Back Refund Guarantee. If you are a business and need multiple seats Click here
3 – 6 Hours
For Everyone
For All Skill Levels
7 day money back guarantee.

Run Your E-commerce Business

E-commerce has been a part of the world’s financial landscape since the mid-1990s. It’s big and it’s getting bigger every day. E-commerce hasn’t replaced brick and mortar stores like some had predicted it would but it is a major part of today’s business world. Learn the skills here to manage your e-commerce business to success. This course will give you the skills to develop, design, test and successfully run your e-commerce business. It looks at important components such as business plans and marketing while touching upon payment methods, software solutions, security and fraud awareness, and much more. With those topics covered you will have the skills to take your e-commerce business to the next level. After you complete this E Commerce Management course, you will be able to:
  • Describe what the terms e-commerce and m-commerce mean.
  • Develop an e-commerce business plan.
  • Evaluate e-commerce software options.
  • Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process.
  • Test, launch, and update your e-commerce site.
  • Design engaging, responsive web content.
  • Understand e-commerce payment options and choose appropriate options for your site.
  • Use appropriate tools to track key e-commerce metrics.
  • Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management.
  • Create a marketing plan with all the essential elements.
  • Market your online store using social media and other appropriate channels.
  • Use discounts and promotions to market your e-commerce business.
  • Understand what security and privacy issues face e-commerce businesses and handle customers’ information accordingly.
  • Protect your intellectual property.
  • Identify the rules and regulations that will govern your e-commerce businesses.
Features:
  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion
Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Certificate of completion: A certificate of completion will be provided, when you finish the course.

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Worksheet

Session 2: Getting to Know E-Commerce

  •     What is E-Commerce? (Part One)
  •     What is E-Commerce? (Part Two)
  •     A Brief History
  •     Why Do Customers Buy Online?
  •     The Six Models, Part One
  •     The Six Models, Part Two
  •     The Six Models, Part Three

The Language of E-Commerce

Session 3: E-Commerce Building Blocks

  •     What’s Your Goal?
  •     The E-Commerce Business Plan
  •     Company Description
  •     Revenue Model
  •     Products and Services
  •     Competitive Analysis
  •     Organizational Strategy
  •     Marketing Strategy
  •     Making Connections

Session 4: Software Options and Solutions

  •     Looking at the Options
  •     Options for Your Business
  •     Test Driving

Session 5: Building Your Online Store

  •     Your Internet Address
  •     Overall Site Organization
  •     Top-Level Page, Part One
  •     Top-Level Page, Part Two
  •     Call To Action, Part One
  •     Call To Action, Part Two
  •     Navigating Through Your Site
  •     Search Box
  •     Menus and Categories
  •     Building Effective Product Pages
  •     Sample Pages, Part One
  •     Sample Pages, Part Two
  •     Sample Pages, Part Three
  •     Sample Pages, Part Four
  •     Shopping Cart Features
  •     The Checkout Process
  •     Optimizing Your Checkout Process
  •     Order Confirmation Page
  •     Additional Site Elements
  •     Contact Page
  •     Frequently Asked Questions
  •     Testimonials
  •     Privacy and Information Gathering Policies
  •     Shipping Options
  •     Order Information
  •     Member Information
  •     Social Media Integration
  •     Pre-Assignment Review

Session 6: The Finishing Touches

  •     Testing, Launching, and Updating
  •     Optimization Tools
  •     Launching the Site
  •     Post-Launch Testing
  •     Split and Multivariate Testing
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 7: Creating an Engaging User Experience

  •     Designing Engaging Web Content
  •     Design Do’s and Don’ts
  •     Making Connections
  •     Use Dynamic Pages
  •     Leverage User-Generated Content
  •     Using Responsive Web Design
  •     Building Relationships
  •     Making Connections

Session 8: Transaction Management

  •     Introduction
  •     Credit and Debit Cards
  •     Online Payment Systems
  •     Mobile Payment Systems
  •     Digital Cash
  •     Cash on Delivery or Check by Mail

Session 9: M-Commerce

  •     The Growth of Mobile Commerce
  •     Top M-Commerce Retailers
  •     Strategies for Success
  •     What Does the Future Hold?

Session 10: E-Commerce Analytics

  •     Key Metrics
  •     Overall Site Metrics
  •     Shopping Cart Metrics
  •     Tracking Referrers and Keywords
  •     Tools to Track Data
  •     E-Commerce Management Tools
  •     Customer Relationship Management Systems
  •     Third Party Tools
  •     A Final Note
  •     Making Connections

Session 11: Supporting Your E-Commerce Business

  •     Behind the Scenes Activities

Session 12: Marketing Your E-Commerce Business

  •     Creating a Marketing Plan
  •     Cycle Overview
  •     Looking at the Steps
  •     Essential E-Commerce Marketing Channels
  •     E-Mail
  •     Offline Media
  •     Marketing with Social Media
  •     Facebook
  •     Twitter
  •     Pinterest
  •     Making Connections
  •     Creating Promotions that Make You Money, Part One
  •     Creating Promotions that Make You Money, Part Two
  •     Creating Promotions that Make You Money, Part Three
  •     Creating Promotions that Make You Money, Part Four

Session 13: Security and Fraud Awareness

  •     Protecting Your Customers and Your Business
  •     Building Trust with Customers, Part One
  •     Building Trust with Customers, Part Two
  •     Your Responsibilities to Your Business
  •     Intellectual Property on the Internet
  •     Fair Use Considerations
  •     Resources

Session 14: Rules and Regulations

  •     Trade Rules and Regulations
  •     Privacy Regulations
  •     Global Differences
  •     Case Study
  •     Making Connections

Session 15: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

People with a broad range of soft skills are valued for their adaptability as they are able to transfer their skills from one workplace role to another with comparative ease.

Employers who have a customer service component in their business are particularly appreciative of employees who have a range of soft skills that are appropriate for customer service roles. Good customer service leaves a lasting impression. Great soft people skills can make all the difference.

Skill Builder Pro is an online membership to over 300 of the most important soft skills courses, that your can study from any device, including computer or mobile phone.
Included are:

  • Certificates and Course Transcripts
  • Free Personal Success Program
  • Free Career Planner Workbook
  • Quizzes and assessments

We offer two types of memberships, one for individuals and the other for businesses or people that need multiple people to access the courses.

The individual membership allows for one person to access the lessons and print off personalized certificates. These can be purchased on a yearly or monthly basis. 

For businesses we offer many different pricing options. Please contact us at support@skillbuilderpro.com if you require more than one membership. 

All packages come with a 7-day money back guarantee. This means that if during the 7 days of your first month or year with Skill Builder Pro you don’t want to continue then we’ll provide you with a full refund.

No, but we offer a 7-day money back guarantee for any plan purchased. If you’re not happy within 7 days we’ll process your full refund immediately, no worries whatsoever.

No, you’re not. You are only tied in for the duration of the plan you choose at the point of purchase. This could be six months or yearly.

Your plan will auto-renew at the end of that period, but if you cancel at any point before then it will not auto-renew. 

We will also send you a message before we process any renew payments.

Joining Skill Builder Pro course couldn’t be easier! Just head on over to our membership page and select the best option that suits your needs. If you have any questions, please contact us from the various methods listed on our contact page.

Online learning is just as easy – if not easier – than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

After you have completed your payment, you will be able to login with the credentials you created at signup. We also send a confirmation email with this info.

You can view all courses available by clicking the courses button top left of our website, once you have found the course you would like to take, go to the course page and select the large red button “Start Course”. This will open a window with the course.

You can also log in by using the log in button top right of website.

The average time required to complete a course is 3 – 6 hours, though you can take as long as you like as you have access to complete the course at your own pace.

Yes, assessments and quizzes are provided so you can test your knowledge to make sure you understand the course content.

All students who complete a course receive a certificate of completion.

You will also receive a transcript of course units and courses completed within Skill Builder Pro.

Skill Builder Pro is a job skill, soft skills, and personal development training platform with over 300 online courses. The courses are accessed online via the internet, and users provided with a login.

The course categories include, business skills, human resources, marketing, personal development, sales, management, workplace compliance and Microsoft.

Upon purchase you will have access to all the courses in Skill Builder Pro for a period of six months and is renewable.

Some of the companies we work with include Stack Social, CNN, Entrepreneur, Mashable, and many more.

We provide a 7-day money-back refund guarantee. Please send an email to support@skillbuilderpro.com to submit this request.

There are no entry requirements to take any of these courses. Everyone is encouraged to take these courses.

You do not require a High School Diploma; these courses are open to anyone who would like to study these topics.

These courses are only provided in English.

All the courses are based online and accessed through the Skill Builder Pro online platform via the internet.

Once you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive a username and password to log into the skill builder Pro Platform. If you have the internet and own a reliable computer or device, you will be able to log in and study the courses. Please remember to check your junk folder if you do not receive the email.

You can start immediately after finalizing the purchase of Skill builder Pro, using the username and password provided with your welcome email. Head here to signup https://skillbuilderpro.com/membership/

You do not need to be an expert, but you should be able to use a keyboard, the internet, and have basic skills with Microsoft.

You will have six months access Skill Builder Pro platform (or longer if you have purchased longer), there are no time limits, and you can take as long as you require to complete each course. Access is renewed at the end of six months.

All 300 job skill, soft skills, and personal development courses included, additionally, new courses added monthly, the online materials include content, diagrams, interactive instructions, and quizzes, plus you will receive a certificate upon completion.

You will receive a Certificate of Completion, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Plus, you can include it in your resume/CV, professional social media profiles, and job applications.

Taking the initiative and completing these courses shows potential employers you are willing to learn new skills to ensure that you have the necessary skills to achieve your tasks.

The Certificates are valid for life and do not need renewing. 

You can complete as many courses as you like.

We accept payments via PayPal, Credit Card, and Bank Transfer. Contact us at support@skillbuilderpro.com, to pay via bank transfer or PayPal.

If you are a business and wish to purchase for multiple people, please contact us at support@skillbuilderpro.com.

Yes, you can request for an invoice via email at support@skillbuilderpro.com

You can purchase this course as a gift, send an email to support@skillbuilderpro.com, with the details and we can accommodate this.

You can contact our support team at any time through live chat on our website, or email at support@skillbuilderpro.com.

 

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Vesna Kitanovska
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I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
Debra Goodlander
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I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
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The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
Alicia L
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I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
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