When we see reality tv shows that have people live under a single roof 24/7, we often notice the drama that builds up and escalates from time to time. This is especially true in any area you find yourself in, especially when exposed to the same people each time day in and day out. The workplace is no different, wherein it is normally a high-stress environment that entails a lot of exertion to get things done. 

Workplace drama can be detrimental to the company’s culture and overall health, which is why you want to be able to resolve it right away. Fights and arguments that drag on create a toxic environment when unresolved, which is why skills must be developed in order to arbitrate these conflicts and prevent further damages. 

There are five skills that are integral in conflicts resolution at work, and learning these can help you in your own dealings with other co-workers, as well as with other conflicts arising at work:

Communication Is Key

A lot of arguments and fights arise from lack of communication or errors caused by miscommunication. Employees must know healthy forms of conflict resolution, which means talking it out like adults and discussing points of view without slugging it out. While voicing out your concerns and opinions is important for your side, being a good listener is just as important, because your colleagues may have something to say about it. 

Ask questions about where the situation took a wrong turn, or what can be done to fix it or use prior knowledge and be mature enough to accept when you were the one who was in the wrong. Some of the best techniques to learn is to read nonverbal cues, when to interrupt (such as ad hominem statements) and when to stay quiet, as well as being clear and concise when explaining your opinions. 

Teamwork Makes The Dream Work

The workplace has tons of personalities that make up a melting pot of them, which can lead to some pretty serious conflicts. When a team knows how to function despite having differences, this demonstrates behaviors that emanate from strong teamwork skills. Some of these behaviors include a focused perspective on a similar goal, giving each member of the team a clearly defined role, as well as suppressing one’s own personal ego and desires. 

Problem-Solving Skills

When you have good problem-solving skills, you can be able to determine courses of action to take depending on what the situation calls for. Additionally, the drive and determination to tackle the pressing issues is a good sign that you have the skill in you, as this can even reduce the chances of conflicts emerging. 

Good Stress Management

Stress can get to the best of us, and most workplace issues stem from this. By building up your stress management skills, you will be able to manage your emotions effectively and keep the task at hand upheld to high importance. When you learn to manage your stress extremely well, you will be able to express yourself calmly and effectively. This includes learning appropriate times for humor injection to lighten the situation, taking well-timed breaks that can keep the calm, and use proper voicing out of issues for conflict resolution. 

Emotional Agility

Strong emotions are present during work conflicts, as these can often be serious depending on who you get into a tussle with. Even more so when your employment or position is being threatened because of the actions of a colleague. When you have emotional agility, you kind of have a sense of empathy, wherein you are able to understand where each person comes from and why they act a certain way. 

Conclusion

Remember that in conflict resolution, it takes a great deal of patience and training to get used to the stressful aura it emanates. The work environment is extremely stressful, and these fights and arguments are inevitable. For you to stay mentally and emotionally fit for long periods of time at your job, you need to learn these tips on conflict management. 

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