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5 Soft Skills That Employers Will Be Looking for in 2020

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There’s no denying that the fourth industrial revolution has arrived, where today’s technology has drastically changed business processes. It is also interesting to know that three industrial revolutions have already passed—the steam engine, the age of science, and mass production. As the business landscape has dramatically changed, there’s a need for people to adjust and adapt. To do so, you must possess the required soft skills to thrive and succeed in the workplace.

In this article, we will share five soft skills that every business employer will be looking for this 2020:

1. Problem-solving 

This refers to identifying and sorting a complex problem and finding the right solution. However, not everyone is capable of this, though it can be developed through constant exposure and training. Those who possess this problem-solving skill are regarded as a valued asset in the company. Whether you are a top employee, a trainer, or a manager, you can contribute to improving your company’s areas of opportunities using problem-solving.

2. Creativity 

Nothing can overcome an employee who has a creative mind. Creativity is all about coming up with bright new ideas, pursuing innovations, taking risks, and trying something new. Businesses are always on the lookout for creative employees who can go beyond the usual setting and find ways to improve the system and make work as relaxing as possible. 

3. Collaboration

Gone are the days when companies were more hierarchical in nature. Today, businesses require collaboration and coordination among all the stakeholders involved. This is why it’s typical in many business settings to have teams where every employee has a crucial role to play. If you want to keep your team members compact, it’s best to conduct an online collaboration course for them to further enhance their skills.

4. Service orientation

In the world of business, high-quality customer service is important. It’s great to have employees who value their customers; they are willing to answer their questions, solve their problems, and address their concerns at all times. After all, the company exists for the customers or clients. If you want to improve the service-oriented skills of your employees, it’s best to hold a customer service online course.

5. Emotional intelligence

Gone are the days when businesses pay particular attention to employees with high IQ. Businesses no longer need people with robust knowledge, high-level skills, and expertise but with low emotional intelligence (EQ). Having high emotional intelligence, on the other hand, is a set of abilities that is often associated with self-management and self-awareness. Examples of people exhibiting high EQs are those who are non-perfectionists, self-motivated, aware of their strengths and weaknesses, and able to maintain a work-life balance.


This 2020, expect more businesses to look for soft skills among employees to contribute to its growth and success. As outlined above, these skills include problem-solving, creativity, collaboration, service orientation, and emotional intelligence. 

For employees, it is their responsibility to find a way to improve their soft skills. On the other hand, employers should provide their employees with an avenue to develop their soft skills further.

At Skill Builder Pro, we have a variety of coaching and mentoring online courses that are designed to enhance your employees’ soft skills. If you have employees who are looking to develop and acquire the soft skills required, get in touch with us today to see how we can help!



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