3 – 6 Hours
For All Skill Levels
7 day money back guarantee.
Learn the Basics of Active ListeningCommunication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication. In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. Learning outcomes:
- Define active listening and its key components.
- Identify ways to become a better listener.
- Use body language to reflect a positive listening attitude.
- Understand the difference between sympathy and empathy, and when each is appropriate.
- Create a listening mindset using framing, positive intent, and focus.
- Be genuine in your communications.
- Understand the communication process.
- Ask questions, probe for information, and use paraphrasing techniques.
- Build relationships to create an authentic communication experience.
- Identify common listening problems and solutions.
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I am going to realise that (after completing 13 Courses already) how much time I can save studying online. Is becoming a bit "addictive” but in a good way. I love it and every free time I am on to doing my exams or explore what other Courses is available out there to enroll later.
I am an older manager and have ran into several of the examples you explained over the years with younger employees. Reading this has helped me realize where I may have gone wrong. I will be changing the way I handle all my employees. Thank you.
Philip Anthony Apps
The Courses have been very detailed and challenging. Different subjects and terminology well laid out and instructive. Key points well presented and course material written in a very informal patient way which keeps the note taking and reading interesting! overall thoroughly enjoyed this course and completing it!
I loved this course!! It's very informative and straight to the point. I appreciate the opportunity to be able to train for high demand jobs at a cost effective price. Thank you!!! God Bless.”
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